Questions and answers
Can't find what you need? Email support@ecozenin.com.
Warranty
How do I register my warranty?
Fill in the registration form with your name, email and purchase date. It takes about a minute.
What does the warranty cover?
Defects in materials and workmanship for one year from the date you bought it. It doesn't cover accidental damage, normal wear, or damage from hanging it in a way the instructions don't describe.
The full wording is in the warranty terms.
Am I covered if I never registered?
Yes. The warranty runs from your purchase date whether or not you register. Registering means we already have your details when you get in touch, so a claim goes faster.
How do I make a warranty claim?
Email support@ecozenin.com with a photo of the problem and your Amazon order date. We reply within two business days with a repair, replacement or refund.
Buying and returns
Where can I buy Ecozenin wall decor?
On Amazon in the United States. We don't take orders on this site.
Do you ship outside the United States?
Not yet. Ecozenin is sold through Amazon.com only for now.
How do I return my order?
Returns go through Amazon. Open Your Orders in your Amazon account and choose Return or replace items. Amazon's return window and refund terms apply.
My order arrived damaged or with something missing. What do I do?
The quickest fix is a replacement through Your Orders on Amazon. If that isn't possible, email support@ecozenin.com with a photo and we'll put it right.